# A live trip tracking link for your passengers > Send each passenger a link to a live trip page: status, route, the car on the map, the driver and the plate, with cancel, change and rating. No app, no login. URL: https://odobase.com/features/trip-tracking-link Last updated: 2026-10-17 ## What is the Odobase trip link? The trip link is a web page for each trip that your customer opens from the email or WhatsApp message you send, with no app and no login. It shows the trip's status, the route on a map and, during the trip, the car moving live, with the driver's first name and the car's make, colour and plate. The customer can also cancel, change or rate it. ## What you get - **No app, no login:** The customer taps the link in your message and the trip page opens in any browser. - **The car on the map:** During the trip, the car's position and estimated arrival update on the route. - **Who is coming:** The driver's first name and photo, which you can hide, and the car's make, colour and plate. - **Customers act for themselves:** Cancel under your policy, with any fee shown first, ask for a change, or rate the trip. - **Invoice and reviews:** The customer downloads the invoice, and a rating of 4 or 5 can lead on to your review page. - **Private by design:** The page shows a first name only, the car only during the trip, and closes 30 days after it by default. ## What does the customer see? The trip's **status**, from confirmed to completed, and the **route** on a map. While the trip is running, the car moves along it with an **estimated arrival**, from the positions the [driver app](https://odobase.com/features/driver-app) records. The page names the driver by first name, with their photo unless you switch photos off, and describes the car by make, colour and plate, so the passenger knows which car to get into. ## What can the customer do from the link? They can call or WhatsApp your office, or the driver if you allow it. Before the trip starts they can **cancel** it under your cancellation policy, with any fee shown before they confirm, or **ask for a change**, which reaches your office to approve. Afterwards they **rate** the trip; a rating of 4 or 5 can lead on to your review page. When the trip is invoiced, they download the **invoice** from the same page. ## When do the messages go out? Odobase sends the link in the customer's messages by email or WhatsApp: when the trip is **confirmed**, as a **reminder** before it, when a **driver is assigned**, and when the trip is **completed**, **cancelled** or **moved to a new time**. WhatsApp messages come from Odobase's number with your company's name in the text. The same trip appears in the customer's [portal](https://odobase.com/features/customer-portal) if they have an account. ## What stays private? The page shows the customer's first name and the route, never their full details. The car's position is shown only while the trip is running, and never before or after it. The link closes 30 days after the trip by default, and you can make that shorter or longer. ## Which languages does the trip page speak? Any of six you switch on: English, Arabic, Urdu, Spanish, Italian and French, with Arabic and Urdu laid out right to left. The page carries your logo, company name and brand colour. ## Where does a trip link help most? At **airport pickups**, where a passenger landing in a strange city wants to see which car is coming. With **corporate passengers**, whose assistants want to know the car is on its way without phoning your office. On **staff shuttles** and **tours**, where many passengers ask the same question. Your dispatcher still follows every trip on the [live tracking map](https://odobase.com/features/live-trip-tracking). **Step-by-step guides:** already using Odobase? [Read the guides in the help center](https://help.odobase.com/trips/share-the-trip-link). ## Who uses trip tracking link - [Chauffeur and limousine](https://odobase.com/industries/chauffeur-limousine): Dispatch chauffeurs, keep waiting time off the clock with pause and resume, track every ride live, and invoice corporate accounts monthly. - [Employee transport](https://odobase.com/industries/corporate-employee-transport): Run daily staff shuttle routes from a weekly roster, swap drivers in a click, track every run and invoice each client monthly. - [Tour and travel](https://odobase.com/industries/tour-travel-operators): Schedule tour and transfer vehicles, keep multi-stop days in one trip, track every run, and invoice travel customers, with invoices posted to Catalyst. ## Frequently asked questions ### Does the passenger need to install an app? No. The trip link opens in any phone or computer browser, with no app and no account. The customer just taps the link in the message. ### How is the trip link sent? Odobase sends it by email or WhatsApp, under your company's name, when a trip is confirmed, as a reminder, when a driver is assigned, and when the trip is completed, cancelled or moved to a new time. ### How long does the link keep working? By default the link closes 30 days after the trip. You can set anywhere from 1 to 365 days in your settings. ### Can the passenger call the driver? The page's buttons call or WhatsApp your office. If you allow it, they can reach the driver directly instead. ### How is this different from live trip tracking? [Live trip tracking](https://odobase.com/features/live-trip-tracking) is your office's view: every running trip on the dispatcher's map, with the recorded route. The trip link is the passenger's view of their own trip. ## Works with - [Trip management](https://odobase.com/features/trip-management): Schedule trips, assign drivers and vehicles without double-booking, pause and resume round trips, and invoice completed work from one dashboard. - [Driver app](https://odobase.com/features/driver-app): Odobase Driver lets drivers sign in with a PIN, run assigned trips, record odometer readings, log expenses with receipts and get trip alerts. - [Live trip tracking](https://odobase.com/features/live-trip-tracking): Follow running trips on a map, see the route each driver took, and back every invoice with odometer readings and recorded GPS points. - [Customer portal](https://odobase.com/features/customer-portal): A portal under your logo where customers sign in with a code, follow their trips, accept quotes and download invoices, with corporate accounts for companies.